Refund Policy

General Information

At TORVATHIS, we strive to ensure that our clients are fully satisfied with their purchases. However, should you find the need to return an item, our refund policy is here to assist you seamlessly.

Eligibility for Refunds

To be eligible for a return, your item must be unused and in the same condition that you received it, including the original packaging. Returns must be initiated within 30 days of the original purchase date.

Process for Refunds

To initiate a return, please contact our support team at [email protected]. Include your order number and a brief explanation of your return request.

Once received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

Exchanges

If you wish to exchange an item, please follow the same process as outlined in the "Process for Refunds" section. Indicate the item you wish to exchange and the replacement item desired.

Non-refundable Items

Certain items are exempt from being returned, such as perishable goods, custom products, and sale items. Please contact our support team if you have questions regarding specific products.